1I received a defective/damaged product, can I get a refund?
If the product you received is damaged or if it is defective, you can return the product within 30 days from the date of receipt, provided that it is in the same condition in which you received it with the original box and/or packaging intact, once we receive the returned product, we will check it, and if any If the product is defective or damaged, we will return the value of the paid product along with any shipping fees paid within 14 working days. from the date of your request to return the product.
2When is "Return" not possible?
There are some cases where it is difficult for us to support returns:
1. If the return request is requested outside the specified time frame of 14 days or 30 days for defective or non-specification products from the day of receipt.
2. If the product is used, damaged or not in the same condition as you received it.
3. Any consumable product that has been used or installed.
4. Anything missing from the packaging you received including price tags, labels, original packaging, accessories and accessories.
3 Who pays the shipping fee when the product is returned?
You can return the product within 14 days from the date of delivery and it is shipped by the customer to our fulfilment center address and the Witforms USA store does not bear the shipping cost unless the product is defective, the shipping cost will be borne by our store.
4Witforms USA is not responsible for any customs fees or other additional fees that may be imposed by the country in which the customer resides.
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