Distance Selling Contract

  1. Bank Transfer
    You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our bank accounts.

  2. Online Payments
    For online payments with your credit cards on our site, the amount will be withdrawn from your credit card at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, your credit card will be refunded within 3 business days.

  3. Order Refund In
    case of cancellation of your orders for possible reasons; Witforms returns the product price to your account and / or credit card within three business days. However, you are required to report your bank account information and / or credit card information accurately and completely to our company’s finance officials.

  4. Delivery
    We try to deliver the products you ordered to the cargo on the same day. For products that take time to procure, the cargo delivery time is 3 working days as specified in the product details. You will be informed in case of a possible delay in delivery.

    In order to ensure the delivery of the product without delay, please inform the address of your location as the delivery address during the day.

    Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Istanbul-based company will be sent by the courier company. After your orders are approved, they are delivered to the Cargo company.

    You can consult our customer representative and discuss different delivery terms. In addition, cargo delivery is valid only for Turkey

  5. Payment Tracking
    If the system in question cannot perform the transaction due to any problem, our visitor is informed of this at the end of the payment page.

    In case of any error at the specified address, a connection is made with the ordered regarding the order that cannot be delivered.

    The validity of the e-mail address specified by our visitor is confirmed by automatic e-mail sent after the order is transferred.

    We have a responsibility to the bank where we use the credit card system as much as the customer for the delivery. Please be careful!

    Open and check the packages that you think are damaged during shipment in front of the company representative you received. If you think there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company.
    After the product is received, it is accepted that the cargo company has fulfilled its duty completely.

    If the product is damaged: Inform us as soon as possible by calling 00905380173030 or contact 
    us at [email protected].
    If you carry out these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.
    If you briefly explain why you want to return the product in this e-mail, it will help us in our work on the product.